Terms of Service

Last updated: 5 July 2026

1. Introduction and Acceptance

1.1. These Terms of Service ("Terms") govern your access to and use of The Script (thescript.app) and related services (the "Service"), operated by Individual Entrepreneur Andrii Iskra, registered in Ukraine ("Script", "we", "us", "our").

1.2. The Service is intended solely for businesses and their authorized personnel. By registering for or using the Service, you represent that you are acting on behalf of a business and that you are authorized to enter into these Terms.

1.3. These Terms constitute a legally binding agreement between you (the "Customer") and Script. If you do not agree to these Terms, you may not use the Service.

1.4. Because the Service is provided to businesses (B2B), consumer protection laws applicable to individual consumers do not apply. These Terms are governed by the principle of freedom of contract under the Civil Code of Ukraine.

1.5. Your use of the Service is also subject to our Privacy Policy and, where we process personal data on your behalf, our Data Processing Agreement (DPA), both of which are incorporated into these Terms by reference.

2. Definitions

For the purposes of these Terms:

• "Service" means the Script platform, including its website, application, features, and integrations.
• "Customer" means the business entity that registers for and uses the Service.
• "User" means an individual authorized by the Customer to access the Service under the Customer's account. A User account is independent and may belong to more than one Company.
• "Company" means a workspace within the Service representing a Customer's business, containing its data, channels, and Users.
• "Customer Data" means all data submitted to or collected through the Service by or on behalf of the Customer, including data about the Customer's own contacts and leads ("Contact Data").
• "Channels" means the third-party messaging platforms (such as Telegram, WhatsApp, Instagram, and Facebook) that the Customer connects to the Service.
• "Subscription" means a paid plan granting access to the Service for a defined period.

3. Accounts and Access

3.1. Registration. To use the Service, you must create a User account and a Company. You agree to provide accurate and complete information and to keep it up to date.

3.2. Account structure. A User account is independent of any Company. A User may be invited to, and belong to, one or more Companies. A Company is controlled by its owner and administrators, who manage Users, roles, and access within that Company.

3.3. Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We require two-factor authentication (2FA) to protect access. You must notify us promptly of any unauthorized use of your account.

3.4. Roles and permissions. The owner and administrators of a Company are responsible for managing what each User can access within that Company. Script is not responsible for how a Customer allocates access among its Users.

3.5. Eligibility. You must be at least 18 years old and legally capable of entering into contracts to use the Service.

4. Subscriptions, Pricing, and Payment

4.1. Subscriptions. Access to paid features of the Service requires an active Subscription. The features and limits of each plan are described within the Service.

4.2. Payment. Payments are processed through our payment provider, monobank. By subscribing, you authorize us to charge the applicable fees for your chosen plan through this provider.

4.3. Billing cycle and renewal. Subscriptions are billed in advance on a recurring basis (monthly or as otherwise specified). Unless cancelled, your Subscription renews automatically at the end of each billing period.

4.4. Taxes. All fees are exclusive of applicable taxes. Where taxes apply, they are added to the fees. You are responsible for any taxes arising from your use of the Service in your jurisdiction.

4.5. Included usage. Processing costs are included within your Subscription plan and are not charged separately to you. We may define fair-use limits per plan, described within the Service.

4.6. Price changes. We may change our pricing. We will give you reasonable advance notice of any price change, which will take effect at your next billing period.

5. Non-payment and Service Suspension

5.1. If a Subscription payment is not made when due, the following stages apply automatically. Throughout all stages, the Customer retains the right to delete its data at any time.

5.2. Grace period (first 72 hours). For 72 hours after a missed payment, the Service continues to operate normally. This period is intended to give the Customer time to renew without disruption to their work before suspension begins.

5.3. Suspension (after 72 hours). If payment is still not made after the grace period, the Company enters a suspended state: (a) Channels stop delivering messages, and integrations stop exchanging data. (b) The Customer can still access the Service and view existing data, but can no longer send or receive messages through connected Channels. Existing data is preserved during suspension.

5.4. Removal of channels and users (30 days after non-payment). If payment is not made within 30 days of the missed payment, all Channels, integrations, and Users — except the Company's owner and administrators — are automatically removed from the Company.

5.5. Deletion of Company data (90 days after non-payment). If payment is not made within 90 days of the missed payment, all Company data — including messages, contacts, and media files — is permanently deleted. After this point, only the Company's name and its administrator accounts remain.

5.6. Final deletion (360 days after non-payment). If the Company remains inactive, it is permanently deleted 360 days after the missed payment.

5.7. Restoration. The Customer may restore the Company by renewing the Subscription at any point before final deletion, subject to the data that remains available at that stage. Data that has already been deleted under this Section cannot be recovered.

5.8. We will notify the Customer at appropriate stages of this process. The stages proceed automatically and do not require additional confirmation from the Customer.

6. Cancellation and Refunds

6.1. Cancellation. You may cancel your Subscription at any time. Upon cancellation, your Subscription will not renew, and you will retain access to paid features until the end of your current billing period. After that period, the non-payment stages described in Section 5 apply.

6.2. No refunds. All Subscription payments are final and non-refundable. Cancelling a Subscription stops future renewals but does not entitle you to a refund for the current or any prior billing period.

6.3. Exception. Notwithstanding Section 6.2, if the Service cannot be provided due to a technical fault attributable to Script, and we are unable to resolve it within a reasonable time, we will refund the affected portion of your payment. This is the sole exception to our no-refund policy.

6.4. Service interruptions. We do not provide refunds or credits for temporary interruptions, downtime, or degraded performance of the Service, including interruptions caused by third-party services or Channels. We invest in reliability and maintain a public status page, but we do not guarantee uninterrupted availability.

6.5. No compensation for consequential losses. We are not liable for any business losses (such as lost sales or lost leads) arising from interruptions, downtime, or unavailability of the Service. This is addressed further in Section 13 (Limitation of Liability).

7. Customer Data and Responsibilities

7.1. Ownership. As between the parties, the Customer owns all Customer Data, including Contact Data. Script does not claim ownership of Customer Data.

7.2. Our role. When we process Contact Data (personal data about the Customer's contacts and leads) on the Customer's behalf, we act as a data processor, and the Customer acts as the data controller. This processing is governed by our Data Processing Agreement (DPA), which forms part of these Terms.

7.3. Customer responsibility for lawfulness. The Customer is solely responsible for: (a) the accuracy, content, and legality of all Customer Data; (b) having a valid legal basis and any required consents to collect, store, and process Contact Data through the Service; (c) communicating with its contacts through connected Channels in compliance with applicable laws and the terms of those Channels; and (d) providing its contacts with any legally required privacy notices.

7.4. No unlawful data. The Customer must not use the Service to process data unlawfully, and must not upload or process special categories of personal data (such as health, biometric, or financial data) except where it has a lawful basis and appropriate safeguards to do so.

7.5. Our use of Customer Data. We process Customer Data only to provide and improve the Service, as described in our Privacy Policy and DPA. We do not sell Customer Data.

7.6. Grant of rights. The Customer grants Script the limited rights necessary to host, process, transmit, and display Customer Data for the purpose of providing the Service, including transmitting relevant content to the sub-processors listed in our Privacy Policy and DPA.

8. Acceptable Use

8.1. You agree not to use the Service to: (a) send spam, bulk unsolicited messages, or any communications that violate applicable laws or the rules of connected Channels; (b) transmit unlawful, fraudulent, harmful, threatening, abusive, or infringing content; (c) violate the intellectual property, privacy, or other rights of any third party; (d) distribute malware, or attempt to gain unauthorized access to the Service, other accounts, or our systems; (e) interfere with or disrupt the integrity or performance of the Service; (f) circumvent usage limits, access restrictions, or security measures; (g) resell, sublicense, or provide the Service to third parties except as expressly permitted; (h) use the Service in any way that violates the terms of the third-party Channels or platforms you connect (including Telegram, WhatsApp, Instagram, and Facebook); (i) engage in fraud or to deceive, mislead, or defraud any person, including the Customer's own contacts and customers; (j) use a single Company to operate more than one independent business, or share a single Company or Subscription among separate businesses. Each Subscription entitles the Customer to operate one Company for one business. Operating additional businesses requires separate Subscriptions; (k) use the Service for any purpose other than its intended business purpose as described in these Terms and the Service documentation; (l) advertise, sell, or facilitate the sale of goods or services that are illegal under applicable law, including illegal drugs, weapons, stolen goods, counterfeit products, or any content that exploits or endangers minors; (m) use the Service in connection with goods or services that are legal but restricted (such as adult content, gambling, tobacco, alcohol, or firearms) unless you are fully compliant with all applicable laws and the terms of the connected Channels, and you accept sole responsibility for such compliance.

8.2. Messaging platform compliance. When using connected messaging Channels (including Instagram and Facebook), you agree to comply with the messaging policies of each platform. In particular, and without limitation: (a) User-initiated contact. You will use the Channels to respond to and continue conversations with contacts who have initiated contact with you or otherwise engaged with your account. You will not use the Service to send unsolicited or "cold" messages to contacts who have not initiated a conversation. (b) Messaging windows. You will respect the messaging windows imposed by each platform (for example, the standard 24-hour window on Meta platforms), and you will not attempt to circumvent them. (c) Opt-out. You will honor a contact's request to stop receiving messages and will provide a clear means for contacts to opt out of further messages. (d) Human-agent responses. Where a platform provides an extended response window reserved for messages sent by a human agent (such as Meta's human-agent tag), you will use it only for genuine responses sent by a person, and not for automated or bulk messaging. (e) No prohibited content. You will not use the Channels to send content prohibited by the applicable platform's policies.

8.3. Responsibility for Users. The Customer is responsible for ensuring that all of its Users comply with this Acceptable Use section.

8.4. Enforcement. If we reasonably believe that you have violated this section, we may suspend or restrict your access to the Service, remove offending content, or terminate your account. Where practical and appropriate, we will give you notice and an opportunity to remedy the violation, but we may act immediately where a violation poses a risk to the Service, other users, third parties, or our compliance obligations.

8.5. Reporting. If you become aware of any violation of these Terms, you may report it to us at support@thescript.app.

8.6. Suspension pending review. Where we detect activity that may violate this section (such as mass or unsolicited messaging, or use of a single Company for multiple businesses), we may temporarily suspend the affected activity pending your explanation. If the activity continues after we have contacted you, or if you fail to provide a satisfactory explanation, we may issue a warning and, if it is not resolved, terminate your account.

8.7. Access for safety and compliance. To enforce these Terms and comply with applicable law, authorized Script personnel may access Company content, including message content, where there is a reasonable indication of a violation of these Terms (such as illegal activity, fraud, or prohibited use), where required by a lawful request, or where necessary to provide technical support at the Customer's request. Such access is limited to what is necessary, restricted to authorized personnel, and logged. Based on such review, we may suspend, restrict, or terminate the account in accordance with Section 8.4.

9. Third-Party Services and Channels

9.1. The Service integrates with and depends on third-party services and platforms, including messaging Channels (such as Telegram, WhatsApp, Instagram, and Facebook), payment providers, infrastructure providers, and other service providers.

9.2. We do not control third parties. These third-party services are operated by independent companies under their own terms and policies. We do not control them and are not responsible for their availability, functionality, changes, or discontinuation.

9.3. Impact of third-party changes. A third-party platform may change, restrict, suspend, or terminate its services, APIs, or access at any time. If this affects the Service — for example, if a messaging platform changes its rules or blocks access — we will make reasonable efforts to adapt, but we are not liable for any resulting disruption, loss of functionality, or loss of data caused by the third party.

9.4. Your relationship with Channels. Your use of each Channel is subject to that Channel's own terms and policies. You are responsible for maintaining your accounts with those platforms and for complying with their rules. If a platform suspends or blocks your account, we cannot restore it, as it is outside our control.

9.5. Third-party fees. Where a Channel or third-party service charges its own fees (for example, messaging fees imposed by a platform), those fees are separate from your Subscription and are your responsibility, unless we state otherwise.

10. Intellectual Property

10.1. Our intellectual property. The Service, including the Script platform, its software, source code, design, user interface, features, documentation, trademarks, logos, and the name "Script", is owned by Script and protected by intellectual property laws. Nothing in these Terms transfers any ownership of our intellectual property to you.

10.2. License to you. Subject to these Terms and your active Subscription, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You may not copy, modify, distribute, sell, reverse-engineer, or create derivative works of the Service, except as permitted by law.

10.3. Your data. We do not claim ownership of your Customer Data. As between the parties, Customer Data remains yours, as set out in Section 7.

10.4. Feedback. If you provide us with suggestions, ideas, or feedback about the Service, we may use them without restriction or obligation to you, and they do not become your intellectual property in the Service.

10.5. Your marks. If you provide us with your name, logo, or trademarks for use within the Service (for example, on channel accounts), you grant us a limited license to use them solely to provide the Service to you.

10.6. Customer references. We may identify you as a Customer of the Service and use your name and logo in our marketing materials, on our website, and in customer lists. You may opt out of this use by contacting us. Any use of specific results, metrics, or details of your business (for example, in a case study) requires your prior consent. We will not disclose your confidential business information without your consent.

11. Service Availability and Changes

11.1. Availability. We aim to keep the Service available and reliable, and we invest in uptime and monitoring. However, we do not guarantee that the Service will be uninterrupted, error-free, or available at all times.

11.2. Maintenance. We may perform scheduled or emergency maintenance, during which the Service or some of its features may be temporarily unavailable. Where practical, we will give advance notice of planned maintenance.

11.3. Status page. We maintain a public status page where we report on the operational status of the Service. This is the primary source of information about availability and incidents.

11.4. Changes to the Service. We are continuously developing the Service. We may add, modify, or remove features, functionality, or integrations at any time. We will not make changes that materially reduce the core functionality of your active Subscription without reasonable notice.

11.5. Beta and new features. We may offer new or experimental features that are still in development. Such features are provided "as is", may change or be withdrawn, and may not perform reliably. Your use of them is at your own discretion.

11.6. Discontinuation. If we decide to discontinue the Service or a significant part of it, we will give you reasonable advance notice and, where possible, an opportunity to export your data before it becomes unavailable.

12. Disclaimers

12.1. The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the maximum extent permitted by applicable law.

12.2. We do not warrant that the Service will meet all of your requirements, be uninterrupted, timely, secure, or error-free, or that any errors will be corrected.

12.3. Any material or information obtained through the Service is used at your own discretion and risk, and you are responsible for any decisions made based on it.

12.4. To the extent any warranty cannot be excluded by law, such warranty is limited to the minimum permitted by that law.

13. Limitation of Liability

13.1. To the maximum extent permitted by applicable law, Script shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, sales, data, goodwill, or business opportunities, arising out of or related to your use of, or inability to use, the Service.

13.2. This includes, without limitation, any losses resulting from: (a) interruptions, downtime, or unavailability of the Service; (b) actions, changes, or failures of third-party services or Channels; (c) loss or corruption of data; or (d) unauthorized access to your account resulting from your failure to protect your credentials.

13.3. Liability cap. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or related to these Terms or the Service shall not exceed the total amount you paid to us for the Service during the three (3) months immediately preceding the event giving rise to the liability.

13.4. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

14. Indemnification

14.1. You agree to indemnify, defend, and hold harmless Script and its owner from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data, including any claim that it was collected, processed, or used unlawfully; (c) your communications with your contacts through the Channels; (d) your violation of these Terms or of any applicable law; or (e) your violation of the rights of any third party.

14.2. We will notify you of any such claim and may, at our option, participate in its defense. You may not settle any claim in a way that imposes obligations on us without our prior written consent.

15. Term and Termination

15.1. Term. These Terms apply from the moment you first access or use the Service and remain in effect for as long as you use the Service or hold an account.

15.2. Termination by you. You may stop using the Service and cancel your Subscription at any time, as described in Section 6. You may request deletion of your account and data as described in our Privacy Policy.

15.3. Termination by us. We may suspend or terminate your access to the Service: (a) if you materially breach these Terms and, where the breach is capable of being remedied, fail to remedy it after notice; (b) immediately, if your use poses a risk to the Service, other users, third parties, or our legal or compliance obligations (as described in Sections 8.4 and 8.6); or (c) if we discontinue the Service, as described in Section 11.6.

15.4. Effect of termination. On termination, your right to use the Service ends. The handling and deletion of your data following termination are described in Section 5 (non-payment stages), Section 7, and our Privacy Policy.

15.5. Survival. Provisions that by their nature should survive termination — including Sections 7 (Customer Data), 10 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), and 16 (Governing Law) — remain in effect after termination.

16. Governing Law and Disputes

16.1. Governing law. These Terms are governed by the laws of Ukraine, without regard to conflict-of-law principles.

16.2. Freedom of contract. As the Service is provided on a business-to-business basis, the parties agree that these Terms are entered into under the principle of freedom of contract, and consumer protection laws applicable to individual consumers do not apply.

16.3. Dispute resolution. The parties will attempt to resolve any dispute arising out of or related to these Terms amicably through good-faith negotiation. If a dispute cannot be resolved through negotiation, it shall be submitted to the competent courts of Ukraine.

16.4. Language. These Terms may be provided in multiple languages. If there is any conflict between versions, the English version prevails, except where applicable law requires otherwise.

17. Changes to These Terms

17.1. We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and notify you through the Service or by email before the changes take effect.

17.2. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of them. If you do not agree to the updated Terms, you must stop using the Service.

18. Contact

18.1. If you have any questions about these Terms, contact us at:

Individual Entrepreneur Andrii Iskra Email: support@thescript.app Ukraine