New
Inbox
Inbox
Shared support workspace
Script
WorkspaceInboxContactsAssignmentsCustomer context
ConversationsOpenAssignedWaitingResolved
AutomationRoutingHandoffsFollow-upsRules
ChannelsInstagramFacebookTeam inboxCustomer history
New
Customer context
Customer context
Conversation history attached
Script
Assignments
Assignments
Clear ownership for every case
Script
Automation
Automation
Routine routing with human control
Script
Instagram
Business messaging conversations
Script
Facebook
Connected Page conversations